FAQs

Frequently Asked Questions


We like to keep it simple, so whatever you buy for delivery to the UK, the delivery price is the same, a flat £3.99 for 1st Class Royal Mail. We aim for same day dispatch for orders received before 12pm. But we cannot guarantee that, because we may have a sudden rush. For heavier items, we may need to put it on a different service, to keep costs down. If speed is really important to you, you can upgrade to Courier. Depending on the value of the order, we may send it signed-for.

If you spend more than £30, free 2nd Class Royal Mail shipping will be automatically applied to your checkout. You can still upgrade to 1st Class or Courier if you want it faster. We aim for same day dispatch for orders received before 12pm. But we cannot guarantee that, because we may have a sudden rush. Depending on the value of the order, we may send it signed-for.

If you are in a rush, we will guarantee same day dispatch for orders placed before 12pm, and if you are lucky, a bit after that too. We use DPD for this service, and we are still dependent on their pickup timings. Sometimes they don't even turn up at all. If we send your parcel by Royal Mail, it will be because we think it will get there quicker than DPD. But we will upgrade it to Special Delivery. Basically, we'll drop everything to get it out to you pronto.

Yes we do. But we will have to put them in manually until we work out a way to do it automatically.

We really try to use sustainable packaging as far as practicable, so we use recycled cardboard boxes and packing material.

When sending fragile products, there's not really any substitute for bubble-wrap. We buy some in, but also we use plastic packaging that we can recycle from things we, or other people get sent.

We do not recycle anything that makes a mess when it arrives with you, like shredded paper/cardboard, or polystyrene chips.

We are really keen to get the balance right between the least packaging we can get away with, whilst aiming for the parcel to arrive with you looking smart, and more importantly, intact!

Do let us know how happy you are with your parcel on our feedback form!

As far as we know! We don't currently stop people from leaving a review just because they haven't bought the product from us, but you can tell from the review whether the system recognises a verified owner.

We do currently moderate reviews. This means obvious spam or abuse is deleted; but we wouldn't delete a review just because it is negative.

We may edit reviews, but will state when we have done so. Reasons could include inappropriate disclosure of personal information, excessive or inappropriate claims about products, anything we believe may be problematic for legal or regulatory reasons, or external web links.

It is true that we give delicious organic chocolate truffles to our lovely reviewers. We currently give two prizes each month, and these are announced on social media. We give chocolate:

  1. To the person who in our judgement has made the most in-depth review. This is for someone who has taken the time to write about their experience in a way that is helpful for other customers.
  2. To the person who has written the most reviews in a month.

Neither of these prizes are anything to do with the positivity or negativity in their reviews. However, we do reserve the right to moderate or delete reviews if we think they are trying to win a prize unfairly.

Get in touch with us through the contact form, and we will see what we can do. Generally we try to exceed your expectations, so we will try to be as accommodating as possible. But you can check out the formal terms and conditions here.

Good question. We try REALLY hard to choose products that will only attract positive reviews. In most cases, we have tried them ourselves, or have first-hand feedback from someone who has.

We don't always agree amongst ourselves, and you may see the odd review from staff which is bleugh negative. But on the rare occasions we discover something isn't liked, we want to know, and will do something about it, like finding an alternative, or simply delisting.

Sometimes orders fail because of a mis-spelling, wrong card details, address, or just a bad day at the card processor. Often the system tells you what went wrong and you can try again. But give us a call if you are not sure.

Click here to find out how to get back to your order if you can't find it.