Frequently Asked Questions

We really try to use sustainable packaging as far as practicable, so we use recycled cardboard boxes and packing material.

When sending fragile products, there’s not really any substitute for bubble-wrap. We buy some in, but also we use plastic packaging that we can recycle from things we, or other people get sent.

We do not recycle anything that makes a mess when it arrives with you, like shredded paper/cardboard, or polystyrene chips.

We are really keen to get the balance right between the least packaging we can get away with, whilst aiming for the parcel to arrive with you looking smart, and more importantly, intact!

Do let us know how happy you are with your parcel on our feedback form!

Get in touch with us through the contact form, and we will see what we can do. Generally we try to exceed your expectations, so we will try to be as accommodating as possible. But you can check out the formal terms and conditions here.

Yes we do. But we will have to put them in manually until we work out a way to do it automatically.

If you are in a rush, we will guarantee same day dispatch for orders placed before 12pm, and if you are lucky, a bit after that too. We will also put the order on a faster service, if necessary, to get next day delivery for weekdays.

If you spend more than £50, free shipping will be automatically applied to your checkout. The service is the same as the flat-rate shipping.

We like to keep it simple, so whatever you buy for delivery to the UK, the delivery price is the same, a flat £4.50. We aim for same day dispatch for orders received before 12pm. But we cannot guarantee that, both because we may have a sudden rush.

Usually we send by Royal Mail second class, or if we dispatch the following day, usually first class. For heavier items, we may need to put it on a slower service, to keep costs down.