Search
Generic filters
Exact matches only
Search in title
Search in content
Filter by Product categories
Books
Health Books
Parenting Books
Recipe Books
Events
Food Storage
Food Supplements
Amino Acids
Enzymes
Herbal Remedies
Honey & Propolis
Minerals
Calcium
Iron
Magnesium
Zinc
Multivitamins & Minerals
Omega Oils
Probiotics & Prebiotics
Proteins
Superfoods
Vitamins
Vitamin B
Vitamin C
Vitamin D
Gift Vouchers
Healthy Food
Baby Food
Herbal Tea
Snacks
Store Cupboard
Biscuits & Crackers
Bread Mixes
Cereal
Natural Sweeteners
Pancakes
Pasta & Pasta Sauces
Pizza
Sauces & Condiments
Personal Care
Bathtime
Body & Skin Care
Sun Cream
Emotional Remedies
Hair Care
Home Remedies
Oral Care
Sanitary Care
Restricted
Shipping
Toys
Uncategorised
Filter by Product tags
Acne
Adrenals
Allergen-Free
Antibacterial
Antifungal
Antihistamine
Antimicrobial
Antioxidant
Antiviral
Anxiety
Bath Time
Beauty
Biofilm
Bone Health
BPA Free
Breakfast
Breastfeeding
Bubble Bath
Calm
Candida
Casein-Free
Cellular Cleansing
Christmas
Colds & Coughs
Colic
Connective Tissue
Constipation
Cradle Cap
Cramps
Dairy-Free
CMPA
Depression
Easter
Eczema
Egg-Free
Energy
Fatigue
Fertility
Focus & Concentration
For Babies
For Boys
For Children
For Girls
For Men
For Mums-to-be
For New Mums
For School Kids
For Teenagers
For Toddlers
For Women
Fussy Eaters
Gall Bladder
Gluten-Free
Gut Health & Digestion
Hay Fever & Allergies
Headaches
Healthy Kids
Heart
Hormones
Immunity
Inflammation
Joints
Kidneys
Liver
Lunch box
Menopause
Menstruation
Methylation
Migraine
Mood
Nut-Free
Pain
Paleo Grain-Free
Picnic Things
Plastic-Free
Psoriasis
Puberty
Reflux
Sensitive Skin
Sensory Kids
Sleep
Soya-Free
Sports Nutrition
Stress
Sugar-Free
Sweet but Healthy
Teething
Thyroid
Travel & Holidays
Vegan
Vegetarian
Weaning
Wheat-Free
Yeast-Free

Frequently Asked Questions

We really try to use sustainable packaging as far as practicable, so all our boxes are lovely brown recycled cardboard. We also use paper tape to seal them instead of plastic tape, which means you can recycle the whole box. Even our competitor named after a river in South America can’t claim that as they use glass fibre-reinforced tape.

Most of our packing material we use is recycled from what suppliers send to us. But we do buy in some recycled paper to fill up the void in boxes, and some bubble-wrap. Sorry, but when sending fragile products, there’s not really any substitute for bubble-wrap. We’ve tried a few. and problems include heavier weight & bulk (which increases postage cost and uses more fossil fuel), opacity (it’s helpful to see roughly what is in the package) and it can be a fiddle to pack. But if it is being reused, it’s not “single-use”, so that’s something.

We do not recycle anything that makes a mess when it arrives with you, like shredded paper/cardboard, or polystyrene chips.We are really keen to get the balance right between the least packaging we can get away with, whilst aiming for the parcel to arrive with you looking smart, and more importantly, intact!

Do let us know how happy you are with your parcel on our feedback form!

Yes we can do that where appropriate. Sadly we can’t do it automatically, so please put in a customer note asking for that when you place your order.

Get in touch with us through the contact form, and we will see what we can do. Generally we try to exceed your expectations, so we will try to be as accommodating as possible. But you can check out the formal terms and conditions here.

As far as we know! We don’t currently stop people from leaving a review just because they haven’t bought the product from us, but you can tell from the review whether the system recognises a verified owner.

We do moderate reviews. This means obvious spam or abuse is deleted; but we wouldn’t delete a review just because it is negative. We may edit reviews, but will state when we have done so. Reasons could include inappropriate disclosure of personal information, excessive or inappropriate claims about products or health conditions, anything we believe may be problematic for legal or regulatory reasons, or external web links.

Good question. We try REALLY hard to choose products that will only attract positive reviews. In most cases, we have tried them ourselves, or have first-hand feedback from someone who has. We don’t always agree amongst ourselves, and you may see the odd review from staff which is bleugh negative. But on the rare occasions we discover something isn’t liked, we want to know, and will do something about it, like finding an alternative, or simply delisting.

It is true that we give delicious organic chocolate truffles to our lovely reviewers. We currently give two prizes each month, and these are announced on social media. We give chocolate:

  1. To the person who in our judgement has made the most in-depth review. This is for someone who has taken the time to write about their experience in a way that is helpful for other customers.
  2. To the person who has written the most reviews in a month.

Neither of these prizes are anything to do with the positivity or negativity in their reviews. However, we do reserve the right to moderate or delete reviews if we think they are trying to win a prize unfairly.

Sometimes orders fail because of a mis-spelling, wrong card details, address, or just a bad day at the card processor. Often the system tells you what went wrong and you can try again. But give us a call if you are not sure. Click here to find out how to get back to your order if you can’t find it.