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Delivery Info

Standard shipping is £2.50, or FREE when you spend over £30. This is Royal Mail 2nd Class. The next level up is Royal Mail 1st Class and costs £3.50. It’s FREE on orders over £100. The tracked versions of these services are £1 more, and Royal Mail prioritises them, so when they are at really busy, such as during a lockdown, Christmas, or the day after a weekend or bank holiday, the tracked parcels are more likely to arrive on time, while the untracked parcels can be left looking sad in a pile in the corner.

All parcels are delivery confirmed or tracked, and you will get the tracking link in your email confirmation when we dispatch. Parcels over £200 are signed-for too. For very heavy orders, we may use a different courier. 

If speed is really important to you, you, we can send by Special Delivery (If you are interested, contact us); however we do not currently recommend it, as it does not seem significantly faster than 1st Class Tracked now they have suspended the timed guarantee. And Special Delivery parcels seem more likely to be “lost” in transit, despite Royal Mail’s claims to have delivered them and refusal to compensate. We think pilferage is more likely with parcels that look valuable with a Special Delivery Sticker.

We can also organise same-day couriers on request (If you are interested, contact us).

For countries we ship to, international shipping varies by parcel weight. But it starts at just £4.95 for Europe if you spend over £50 (£13.50 if you spend under £50). We don’t currently give prices for parcels over 2kg as they can be very expensive to some countries. If you are interested, contact us for a personalised quote. In many cases  you will find it cheaper to split your order into two! We ship to very few countries other than Europe. The system won’t let you order if it’s not set up. We don’t ship to North America (sorry folks, it’s to do with regulatory and legal risk, as well as insurance limitations), but we are prepared to look at adding other countries by request.

We only ship by air on tracked and signed services.

Countries vary greatly in how they deal with incoming parcels. On our side, we remove 20% UK VAT at checkout if you are shipping to an international address. This makes our products look cheaper, but on importing them you are likely to have to pay the relevant VAT for your country, as well as a customs processing fee. 

Some countries have lower thresholds below which they do not assess for taxes, and upper thresholds where they treat the parcel as commercial, and may levy higher taxes, or require more paperwork. So we may place basket limits to certain countries to protect you from getting caught in such a situation.

Please understand shipping to your country is at your risk. We cannot predict how your country is going to treat each parcel.

We remove 20% UK VAT at checkout if you are shipping to an international address. This makes our products look cheaper, but on importing them you may have to pay the relevant VAT for your country, as well as a customs processing fee.

Since 1st January 2021, we have been testing the waters with shipping by air to EU countries. There appears to be a lot of disruption and countries vary greatly in how they deal with incoming parcels. For parcels worth over 150 euros, including shipping, your country’s customs are also likely to assess the parcel for duties and tariffs. Products of EU and UK origin, as well as many other countries, carry zero tariffs; but some products, such as those made in the US may have additional tariffs. And your processing fee for parcels going down this clearance track is likely to be higher.

Our experience so far with different countries is below as a guide, but policies and logjams can change fast:

  1. Germany: Fastest and smoothest delivery. They seem not to have bothered with customs.
  2. Ireland: Fast and smooth delivery. They did not bother with customs or import fees.
  3. Spain: All parcels have gone through customs, and were delivered after 10 days.
  4. Luxembourg: Took 8 days, including customs. 20% VAT was charged.
  5. Malta: Took 11 days, and no customs fee or VAT was charged.
  6. Belgium: One parcel is still stuck at customs. At 10 days, bpost confirmed a parcel had been received and was undergoing a customs procedure, saying “The delivery time is expected to be within 20 to 24 days”. Then they changed it to claim the parcel had not been received. Another parcel sailed through without a problem.

Please understand shipping to your country is at your risk. We cannot predict how your country is going to treat each parcel.

If you might not be in when the parcel is delivered, then please feel free to put a delivery note asking for it to be delivered to a safe place – and some people even ask for parcels to be left on their doorstep. We will try to mark what you ask on the label, but in some cases, we may not be able to, for example as higher value parcels may need a signature. Also, we can’t guarantee what your postman will do. And finally, we can’t take responsibility for what happens to it. All parcels have delivery confirmations whether you sign for them or not. And if Royal Mail tell us a parcel was delivered, you asked for it to be left on your doorstep and mysteriously it isn’t there when you get home… sorry but that is your responsibility.

Yes. All our parcel deliveries are delivery confirmed, and higher value orders are fully tracked. 

Before Coronavirus, the deliveries were unbelievably reliable and it’s still incredibly rare that a parcel gets completely lost. But delays and problems can occur, especially when you’re not in and/or they forget to leave a card, so check with us if you think that might have happened.

The cutoff for same-day dispatch on weekdays is usually 4pm, but if we’re busy, it could be earlier. 3:45pm is pretty safe. We also usually dispatch on Saturdays, and the cutoff is usually around noon. Obviously, for bank holidays, we will dispatch the next business day.

If you buy only products that don’t have VAT, then we won’t charge VAT on your shipping either! That mostly applies to food and books.