STANDARD shipping is £2.95, or FREE when you spend over £30. This is Royal Mail 2nd Class. FAST shipping is Royal Mail 1st Class and costs £3.95. It’s FREE on orders over £100. We may use a signed-for service, especially on higher value orders. For very heavy orders, we may use a different courier. All parcels are delivery confirmed or tracked.
If speed is really important to you, you, SUPER FAST shipping (by 1pm next business day) may be available up to 2kg, which is Special Delivery or equivalent with another carrier. This is a fully tracked service, and will need a signature.
For countries we ship to, international shipping varies by parcel weight. But it starts at just £4.95 for Europe. We don’t currently give prices for parcels over 2kg as they can be very expensive to some countries. If you are interested, contact us for a quote. In many cases you will find it cheaper to split your order into two. We ship to very few countries other than Europe. The system won’t let you order if it’s not set up. We definitely don’t ship to North America (sorry folks, it’s to do with regulatory and legal risk, as well as insurance limitations) Australia, New Zealand, Nigeria or UAE due to strict customs regulations, but we are prepared to look at adding other countries by request.
If you might not be in when the parcel is delivered, then please feel free to put a delivery note asking for it to be delivered to a safe place – and some people even ask for parcels to be left on their doorstep. We will try to mark what you ask on the label, but in some cases, we may not be able to, for example as higher value parcels may need a signature. Also, we can’t guarantee what your postman will do. And finally, we can’t take responsibility for what happens to it. All parcels have delivery confirmations whether you sign for them or not. And if Royal Mail tell us a parcel was delivered, you asked for it to be left on your doorstep and mysteriously it isn’t there when you get home… sorry but that is your responsibility.
Yes. All our parcel deliveries are delivery confirmed, and you can upgrade to fully tracked.
Before Coronavirus, the deliveries were unbelievably reliable and it’s still incredibly rare that a parcel gets completely lost. But delays and problems can occur, especially when you’re not in and/or they forget to leave a card, so check with us if you think that might have happened.
The cutoff for same-day dispatch on weekdays is usually 4pm, but if we’re busy, it could be earlier. 3:45pm is pretty safe. We also usually dispatch on Saturdays, and the cutoff is usually around noon. Obviously, for bank holidays, we will dispatch the next business day.
If you buy only products that don’t have VAT, then we won’t charge VAT on your shipping either! That mostly applies to food and books.